Refund, Cancellation & Payment Policy
Last updated: October 23, 2025
By booking services or purchasing digital products from Mama Means Business, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund, Cancellation, and Payment Policy. These policies are in place to ensure fairness, transparency, and mutual respect for both parties.
Refund & Cancellation Policy
Project Cancellations
If you need to cancel a project after signing an agreement or paying a deposit:
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All deposits and retainers are non-refundable, as they reserve your place in the schedule and cover time spent on preparation, planning, and communication.
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If you have paid for a project in full and cancellation occurs before any work has begun, you may be eligible for a partial refund (minus a 25% administrative fee).
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Once design, writing, or content work has started, no refunds will be issued, though any completed deliverables up to that point will be provided.
Monthly Services and Retainers
For ongoing services such as marketing retainers, social media management, or content support:
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Cancellations must be requested at least 14 days before your next billing date to avoid being charged for the upcoming month.
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Work already completed or scheduled during the active billing period cannot be refunded.
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Clients who wish to pause services temporarily may do so by request. Service holds are subject to availability and approval.
Website and Design Projects
Website design projects require a non-refundable deposit (typically 50%) to begin.
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The remaining balance is due upon completion and before the final website is transferred, launched, or delivered.
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If a client becomes unresponsive for 30 days or more without communication, the project may be placed on hold or marked as complete, with no refund issued.
Rescheduling or Postponing a Project
If you need to postpone a project, please notify Mama Means Business as soon as possible. Every effort will be made to accommodate a new schedule, but rescheduling is subject to availability and may incur a rescheduling fee if significant or repeated delays occur.
Refunds for Digital Products
Due to the nature of digital products (such as templates, planners, and downloadable materials), all digital product sales are final and non-refundable once files have been delivered or downloaded.
Satisfaction Policy
If you are not completely satisfied with your completed service, please contact Mama Means Business within five (5) business days of receiving your final deliverables. I will review your concerns and discuss adjustments within the scope of the original project.
Exceptions
Refunds may be issued in limited cases, such as duplicate payments or billing errors. Requests must be made within seven (7) days of the transaction by contacting hello@mamameansbusinessmarketing.com.
Payment Terms
Payment Methods
Payments may be made via credit card, debit card, ACH transfer, or PayPal, depending on the service agreement. Invoices are sent electronically, and payment details will be included in your proposal or contract.
All payments are processed securely through trusted third-party providers. Mama Means Business does not store or have access to full payment card details.
Deposits and Balances
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A non-refundable deposit is required to secure your project and reserve your spot in the schedule. Deposits are typically 50% of the total project cost, unless otherwise stated.
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The remaining balance is due upon project completion and before any final files, deliverables, or website transfers are released.
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Work will not begin until the deposit has been received, and final deliverables will not be released until full payment has been made.
Retainer and Monthly Service Payments
For clients on a monthly retainer or recurring service plan:
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Payments are due on or before the agreed-upon billing date each month.
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Services begin only after payment has been received.
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Unpaid invoices may result in a temporary pause of services until payment is made.
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Late payments may incur a 5% late fee if payment is not received within five (5) business days of the due date.
Late or Missed Payments
If a payment is not received within 10 business days of the due date:
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Work may be paused until the account is current.
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If payment remains unpaid after 30 days, the project may be considered canceled, and all completed work will remain the property of Mama Means Business until payment is received in full.
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Any collection costs or legal fees incurred due to non-payment will be the responsibility of the client.
Project Scope and Additional Charges
All projects are quoted based on the agreed-upon scope outlined in the proposal or service agreement.
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Any additional work requested beyond the original scope will be billed at the current hourly rate or quoted separately.
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Clients will be notified and must approve any additional costs before work proceeds.
Payment Disputes
If you believe a billing error has occurred, please notify Mama Means Business in writing at hello@mamameansbusinessmarketing.com within seven (7) days of receiving the invoice. I will review and address any issues promptly.
Taxes
Clients are responsible for paying any applicable taxes, fees, or charges imposed by law related to the services provided.
Contact
For questions about this Refund, Cancellation, and Payment Policy, please contact:
Mama Means Business
Email: hello@mamameansbusinessmarketing.com
Based in Texas, USA
